Refund Policy

Last updated: August 24, 2026

BrandSpineX provides customized brand strategy, brand voice, creative direction, and ongoing brand quality assurance services. Because our work is created specifically for each client, the following refund policy applies.

BrandSpineX Voice System and BrandSpineX Complete

BrandSpineX Voice System and BrandSpineX Complete are customized services that require time and resources to begin developing your BrandSpineX system.

You may request a full refund before work on your project has begun.

Once work has begun, payments are non-refundable, including if you decide not to complete the process or no longer wish to use the completed materials.

If BrandSpineX is unable to provide the purchased service, we will provide an appropriate refund for any portion of the service that was not delivered.

Ongoing Brand QA

Ongoing Brand QA is billed at $197 per month and automatically renews monthly until canceled.

You may cancel at any time. Cancellation stops future recurring charges and takes effect at the end of your current paid billing period.

Payments for a billing period that has already begun are non-refundable, except where required by law. You will continue to receive the service through the end of the period for which you have already paid.

Duplicate or Incorrect Charges

If you believe you were charged more than once, charged an incorrect amount, or charged after a valid cancellation, contact us and we will investigate and correct any billing error.

How to Request a Cancellation or Refund

Please include the email address used for your purchase and the service you purchased so we can locate your order.

Exceptions

Nothing in this policy limits any refund, cancellation, or other rights that cannot legally be waived under applicable law.